We're here to help
Real questions, real answers, from real people. Drop us a line and you'll usually hear back within one working day, often much sooner. No phone trees, no waiting on hold.
Pick the door that suits you
Whether you're stuck, curious, or want to work together, there's a quick way through.
Email support
Have a question about your shop, an order, or your account? Send us the details and we'll sort it out for you.
Help centre
Step-by-step guides for setting up your store, custom domains, payments, shipping rates and more. Most answers live here.
Sales and partnerships
Thinking of switching, want a closer look, or keen to partner with us? We'd love to chat about what you're building.
Tell us what's on your mind
Fill in the form below and your email app will open with everything ready to send. We read every message that comes in.
Prefer plain email? Write to us directly at support@banzena.com.
You can be open for orders by teatime
Describe your shop in a sentence or two and our AI builds a real, mobile-ready store for you in minutes, with your own custom domain and free SSL. Nothing upfront, no monthly fee, just 1% of confirmed sales.
Built in minutes
Tell us about your shop and watch a polished storefront come together.
Your own domain
A custom domain with free auto SSL is included from day one.
Get paid your way
Secure card payments and cash on delivery, ready to go.
Just 1% per sale
No setup fees and no monthly bill, so you only pay when you sell.
A few quick answers
How quickly will you reply?
We aim to answer every email within one working day, and we're often much faster. You'll always hear back from a person, never a robot.
When is support available?
Our team is on hand Monday to Friday. You can send a message any time, day or night, and the help centre is open around the clock.
Where's the best place to start?
For setup tips and how-tos, the help centre usually has you covered. For anything specific to your shop, just email us and we'll dig in.