How can we help?
Step-by-step guides for building your shop, taking payments, and growing your sales on Banzena, written in plain language for busy shop owners.
Pick a category
Everything you need to set up and run your shop, organised by the thing you are trying to do.
Getting started
Build your store from a description
Choose and customise a theme
Your first day on the dashboard
Products & inventory
Add physical, digital & service products
Sell and deliver digital downloads
Track stock and low-inventory alerts
Payments & payouts
Turn on secure card payments
Offer cash on delivery
How the 1% per-sale fee works
Orders & shipping
Set up shipping rates & zones
Manage and fulfil orders
Automatic order confirmation emails
Growth & your account
Create discounts & coupon codes
SEO sitemaps & bot protection
Update store details & payout info
Popular articles
The guides shop owners open most often when they are getting going.
Common questions
Short answers to the things new shop owners ask us first.
How long does it take to launch?
Most shops are live the same day. Describe your business and our AI builds a real, mobile-ready store, then you tweak the bits you like before going live.
What does Banzena cost?
Nothing upfront and no monthly fee. We earn just 1% of your confirmed sales, and your custom domain is included.
What can I sell?
Physical goods, digital downloads, and services, all from one simple dashboard with orders, customers, sales, and inventory in one place.
Can I use my own domain?
Yes. Connect your own domain with free automatic SSL, and your shop runs globally fast on Cloudflare's edge.
Still need help?
Cannot find the answer you are after? Our support team is happy to walk you through it, no matter how small the question.
Or email us anytime at support@banzena.com