Guides & how-tos

Everything you need, explained simply

Setting up your shop should feel easy, not technical. These guides point you straight to the Help centre, where plain-English how-tos walk you through every step — from your first store name to connecting your own domain.

Pick a topic below, or jump straight in.

Start free Open Help centre
Browse by topic

Find your how-to

Every card opens the Help centre, where you'll find step-by-step articles for that topic.

Getting started

Describe what you sell in one sentence and let the AI builder name your store, write your copy, and build a real mobile-ready storefront in minutes.

Products & inventory

Add physical goods, digital downloads, and services or bookings — unlimited products — and watch stock auto-decrement as orders come in.

Payments & payouts

Connect your own Stripe account for card payments that pay out straight to you, and switch on Cash on Delivery — both ready the moment you go live.

Custom domains

Start instantly on your free yourname.banzena.com address, then connect your own domain with a CNAME and a short verification record. SSL is automatic.

Orders & shipping

Manage orders and customers from one dashboard, set flat, free, or location-based shipping rates, and get an email alert on every new order.

Growth & account

Run discounts and promo codes, send newsletters with an unsubscribe link, switch themes, and keep your store and data fully your own.
How the guides help

Read it once, do it confidently

Our how-tos are written for shop owners, not engineers. No jargon, no guesswork — just clear steps you can follow at your own pace.

Step-by-step

Each article breaks a task into simple, ordered steps so you always know exactly what to do next.

Open 24/7

The Help centre is always available, so you can find an answer the moment a question comes up.

Honest & current

Guides cover what Banzena actually does today — building, selling, shipping, and growing your shop.

A quick reminder

Free to start, fair to run

Before you dive into the guides, here's the part worth knowing up front: there's nothing to pay until you make a card sale.

No upfront cost

Nothing to set up

No monthly fee, no setup cost. If you don't sell, you don't pay — so you can follow these guides and build your store with zero risk.

1% per card sale

Only on a sale

Banzena earns a flat 1% only on a confirmed card sale. Cash-on-delivery orders carry no Banzena fee at all.

No lock-in

Your shop, your domain

Connect your own custom domain at no extra cost, with free automatic SSL from Cloudflare. Your data is yours and never sold.

Still stuck?

Can't find it? We're here

Search the Help centre for a how-to, or email a real person at support@banzena.com — Mon to Fri, usually within one working day. There's no phone or live chat, but you'll always reach someone who can help.

Search the Help centre Email support
FAQ

Frequently asked questions

Everything you need to know about selling with Banzena.

How much does Banzena cost?
It's free to start with nothing upfront, no monthly fee, and no setup cost. We earn a flat 1% only on a confirmed card sale, so if you don't sell, you don't pay a thing.
How does the AI build my store from a description?
You describe what you sell in one sentence, and our AI builder suggests store names, writes your product and page copy, picks a matching theme, and stands up a real, mobile-ready storefront in minutes. It even creates your standard pages like Privacy Policy, Terms, Refund and Shipping policies, Contact and About.
How can my customers pay?
Shoppers can pay by card at a secure checkout or choose cash on delivery, where they pay when the order arrives. Both are turned on by default the moment your store goes live, and customers pick whichever they prefer.
Can I use my own domain name?
Yes. Every store gets a free yourname.banzena.com address, and you can also connect your own custom domain like shop.yourbrand.com at no extra cost, with free automatic SSL. Your shop, your domain, your customers, with no lock-in.
How do I get paid for my sales?
You connect your own Stripe account, and card payments flow straight into it. Banzena's 1% is taken as a small fee on each card sale, so the rest is yours. For cash on delivery, you collect from the customer directly.
How do I get help if I'm stuck?
Email us anytime at support@banzena.com and you'll always hear back from a real person, never a robot. Our team is around Monday to Friday and usually replies within one working day, often sooner, while the Help centre is open 24/7.
See all FAQs
Open in minutes

Your shop is one sentence away.

Describe what you sell and our AI builds your store — on your own domain, with nothing upfront. We earn just 1% when you sell.

Start free
Built on trust

Your store and your customers' data stay safe by default

Every store runs on Cloudflare's global network with HTTPS on by default, card payments handled by Stripe (never stored by us), and each shop's data kept isolated from every other.

Built on CloudflareEncrypted in transitPer-store data isolationStripe-secured checkoutFree automatic SSLBot & spam protection